If you have completely re-installed the software and it still refuses to launch, first make sure you have downloaded the correct version for your system.
Once you get the INSTALL button showing up properly, click that to re-download the software and install it. Occasionally you might also need to reboot your computer. If you do not see this button, or it is fussing at you about needing to purchase again, you may need to empty the trash and use the Store menu in the Mac App Store software to log out of your iTunes account and then back in. Once this is done, you should be able to see an INSTALL button in the Purchases tab of your Mac App Store software. Typically all you need to do is find the Scrivener icon in your Applications folder and move it to the Trash. This can be a little finicky on occasion. If you purchased from Apple's iTunes Mac App Store, then you will need to use their software to fix the broken update. Now you should be able to move the fresh copy in. If that this point you get an error about files being in use, you will need to double-click on the Applications folder to open it and move the broken copy of Scrivener to the Trash, first. Drag the Scrivener icon to the Application folder icon, as the arrow indicates, and confirm that you wish to overwrite what is already there. Located it in the Downloads folder and double-click to open the installation disk. Unless Safari opens the DMG for you, you'll need to open it yourself. Just download a fresh copy of the latest version of the software from here. Fixing your installation is incredibly easy.
If you purchased directly from us and have a serial number to use the software, then you were probably alerted by Scrivener that you had updates, and clicked the Update button to do so. If you receive any messages about needing to purchase the software again, please disregard them. Getting everything back up and running is simple to do, but you'll need to follow a different set of instructions depending on who you purchased the application from.įor both versions under no circumstances would you need to purchase Scrivener again. It is just the application itself which has become corrupted by the installer. Your work, settings, and registration information are all safe. Common symptoms of this are an icon that look like the generic application icon, sometimes with a "Do Not" badge over it, and potentially your projects might even revert to looking like folders.
If you let Scrivener update itself automatically, or use the Mac App Store, on occasion you may find that after the application is updated, it refuses to run.